Pizza Topping

Too often we’ve set up reward systems that create the work problems we face. And too often, the behaviors that exasperate us are the ones we’re unknowingly reinforcing.

Say a local pizza company decides to reward drivers for on-time delivery. Sounds good, but in actuality, they’d be rewarding speeding and reckless driving. Here’s an example from Management Review, “A freight company that based its reward system on the number of packages shipped thought productivity was way up until an internal audit revealed that only 45% of the containers were shipped full.”

How about the Texas school system making recent news? It thought it was rewarding teachers for raising test scores.
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